01 / TECHEF CARE
Shipping
Policy
Order Processing & Timelines
Same-Day Fulfillment: Orders placed before 1:00 PM EST, Monday through Friday, are processed and shipped from our Texas facility on the same business day.
Weekend & Holiday Orders: Orders placed after 1:00 PM EST, over the weekend, or on official holidays will ship on the following business day.
Carriers: We primarily ship via UPS and FedEx to ensure reliable and trackable delivery.
Domestic & Regional Coverage
Contiguous U.S.: Standard shipping options are available across the contiguous United States.
Alaska, Hawaii, & U.S. Territories: Free shipping offers do not apply to Alaska, Hawaii, or outlying territories. Shipping rates for these destinations are calculated at checkout based on weight and destination.
International Shipping: We currently do not offer international shipping or delivery to APO/FPO addresses.
02 / TECHEF CARE
Return &
Exchange Policy
We want you to be completely satisfied with your purchase. If you need to make a return or exchange, our process ensures a smooth experience.
30-Day Return Window
You may return unused items within 30 days of delivery for a full refund of the product purchase price.
Return Conditions & Fees
Items must be unused, unwashed, and in their original packaging with all tags, accessories, and documentation included.
Restocking Fee: Returned items showing signs of use, missing parts, or non-original packaging are subject to a 50% restocking fee.
Return Shipping: Return shipping costs for standard returns are the responsibility of the customer. You can request a prepaid shipping label through our support team, and the discounted freight cost will be deducted from your final refund.
Address Accuracy: Please ensure your shipping details are accurate at checkout. Orders returned to us due to an incorrect or incomplete address may incur a $15 re-routing/restocking fee.
03 / TECHEF CARE
How to Initiate
a Return
or Exchange
01
Submit a Request: Contact our Support Team at care@techef.us with your Order Number and the reason for your return or exchange.
02
Receive Your Authorization: Once approved, our team will provide a Return Merchandise Authorization (RMA) along with return instructions or a prepaid shipping label.
03
Pack & Ship: Securely package your item in its original box and attach the return shipping label.
04
Refund Processing: Once received and inspected at our Texas facility, your refund will be processed to your original payment method within 3–5 business days.
04 / TECHEF CARE
Defective or
Damaged Claims
If your item arrives damaged or exhibits a manufacturing defect, please notify us at care@techef.us within 7 days of receipt with a description and supporting photos or video of the issue.
Verification & Replacement Process
Photo/Video Verification: If the defect can be clearly verified via the submitted photo or video, we will issue a replacement at no additional cost to you.
Physical Inspection Required: If the defect cannot be conclusively confirmed via photo or video, the item must be returned to our facility at the customer's expense for physical evaluation. Upon inspection:
If our service team confirms a manufacturing defect, we will fully reimburse your return shipping costs and send a replacement item at no additional charge.
If no defect is found, standard return and restocking conditions will apply.
Set & Bundle Claims: For items purchased as part of a set or bundle, only the specific defective component or item will be replaced, rather than the entire set.
For long-term performance questions or issues occurring after the 30-day window, please refer to our Warranty Policy page.